General Booking T&Cs

GENERAL BOOKING CONDITIONS

All bookings are subject to the following conditions:

 

ACCOMMODATION

 

  1. A booking will not constitute a legal contract until any deposit requested by the hotel has been paid, and the booking is confirmed with a receipt by the hotel. Thus, unconfirmed bookings are not guaranteed.
  2. Deposits are fully refundable for cancellations made up to 72 hours before arrival.
  3. If a booking is cancelled within 72 hours before arrival or is a “no show” the hotel will charge the confirmed price of stay as a cancellation penalty.We strongly advise that you consider an appropriate travel insurance
  4. The credit or debit card provided during booking will be charged with the agreed deposit amount and is required as a guarantee for us to hold your booking and we will be authorised to make a charge to the credit/debit card provided under the conditions (3) listed above
  5. All prices are subject to change without notice up to 90 days prior to the arrival date unless previously confirmed in writing.
  6. In the case of Government changes in taxation, no notice need be given, even if the booking is confirmed in writing.
  7. Payment for accommodation must be made 72 hours prior to arrival unless a previous arrangement for the account has been agreed in writing.
  8. Payments on account must be made within 14 days of presentation of the account.
  9. The hotel will not be held liable for any emergency repairs or unplanned remedial building works taking place during your stay.
  10. The hotel does not accept any liability for the cancellation or delay of any booking, or failure to provide any agreed services caused by circumstances beyond our control. This includes, but is not limited to:
    1. industrial dispute, terrorist activity, natural disaster, fire, fire evacuation or alarm, decrees of Government, disruption to utility services. The foregoing shall not give rise to any claim for compensation or damages.

 

CONFERENCE AND BANQUETING

 

  1. A booking will not constitute a legal contract until any deposit requested by the hotel has been paid, and the booking is confirmed with a receipt by the hotel. Thus, unconfirmed bookings are not guaranteed.
  2. On any reduction in the original number booked for a function the hotel reserves the right to relocate the function to suit the final numbers confirmed.
  3. Cancellations must be made to the hotel in the first instance by telephone and then in writing. Deposits are non-refundable, the amount of which will cover any administration costs incurred.
  4. On the cancellation of the whole or any part of the confirmed booking within 3 months of the event the hotel reserves the right to charge 100% of final estimated costs as cancellation charge.
  5. All prices are subject to change without notice up to 90 days prior to the arrival date unless previously confirmed in writing. In the case of Government changes in taxation, no notice need be given, even if the booking is confirmed in writing.
  6. Menu choices and an indication of the approximate numbers of guests must be given no later than 14 days prior to the function and in writing.
  7. The guaranteed number of guests and the seating plan, if applicable, must be notified a minimum of 14 days prior to the function. This confirmed number will be the minimum charged.
  8. The hotel cannot be held responsible for the quality of the food if not served at the scheduled time, due to the late arrival of guests.
  9. A charge may be made for any additional labour costs incurred resulting from the late commencement or conclusion of any function.
  10. Payment must be made within 14 days prior to the function.
  11. Please ensure that the parents of children attending your function are informed of the following:

To ensure compliance with our health and safety policy and for the comfort of other guests, children attending any function must be under adult supervision at all times.

  1. The hotel will not be held liable for any emergency repairs or unplanned remedial building works taking place during your stay.
  2. The hotel does not accept any liability for the cancellation or delay of any event, or failure to provide any agreed services caused by circumstances beyond our control. This includes, but is not limited to:
    1. Industrial dispute, terrorist activity, natural disaster, fire, fire evacuation or alarm, decrees of Government, disruption to utility services. The foregoing shall not give rise to any claim for compensation or damages.

 

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